![]() Does anyone know of other methods than the ones I have already tried? Thank you for your time.Įrror code 24 is normally caused by mismatched data. I have read online that many customers have had this issue, but I have not found a solution. ![]() I have not installed it on any other computers and I have checked to be sure the serial number was entered correctly. When logging into their support center, it says Serial Number already used when trying to register the product. I have created a trouble ticket on their website and have so far only received an automated response saying vote Yes or No if this is helpful with no button or way to press Yes or No. I have a YouTube channel and therefore need this program. I have also tried re-installing my OS to be certain Windows was not causing this issue. I had un-installed 12 and have tried re-installing 16 several times. I have previously owned Vegas Movie Studio 12 purchased from Walmart and purchased 16 as an upgrade. When I try to open the program, it gives me the error code 24 message and says this e-mail has already been used. I used the e-mail sent to me for the download and used the serial number provided. The day after purchasing Vegas Movie Studio Platinum 16 on my fairly new Windows 10 computer that meets the recommended specifications, it will not register.
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